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This website is intended for use by patients prescribed Genotropin (somatropin) in the UK, and has been developed and funded by Pfizer Ltd.


This information is not intended to be a substitute for advice provided by a healthcare professional. For advice, please consult a healthcare professional.


Adverse event reporting statement can be found at the bottom of this page.

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Welcome to your Genotropin Support page
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Here you can access services to assist you with your Genotropin treatment.
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Use the buttons below to navigate to the service you require.
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Device Support

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To access videos and user guides to support you with your Genotropin device, please click here.
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Click here
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Report an issue with your Genotropin Pen

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If your current Genotropin Pen has stopped working or the battery has run out and you require a new Pen, please click here.
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Click here
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Order Consumables

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If you require needles, sharps bins or other items to support you with your treatment, please click here.
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Frequently Asked Questions

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Have a question? Find answers to our frequently asked questions below.

I’m having problems with my Genotropin Pen, how can I get a new one?

If you are experiencing an issue with your Genotropin Pen due to either a battery failure or other fault, please complete this form. If you have any issues accessing this form, please contact [email protected].

Shortly after submission, you will be contacted to follow up on your report and arrange a replacement device if required.

Where can I order needles for my injections?

Pfizer offers a limited selection of needles to support you with your treatment. You will find all the needles available for ordering on the ordering platform here. If your preferred needle is not available, please speak to your healthcare professional who can advise where these are available for you.

I can’t find the needles I normally order, where can I order them?

You should speak with your healthcare professional who will advise you on the most suitable needle for you and your device, as well as providing information on where these needles are available for you.

Pfizer offers a limited selection of needles to support you with our treatment. You will find all the needles available for ordering on the ordering platform here. If your preferred needle is not available, please speak to your healthcare professional who can advise where these are available for you.

I cannot place an order myself, who can support me?

If you are unable to place an order for the consumables you require yourself or with support from someone at home, please contact your healthcare professional who will be able to place an order and provide these to you via their healthcare professional ordering platform.

My sharps bin is full, how can I arrange collection?

Pfizer no longer arranges collection of sharps bins. Your local community pharmacist should be able to advise you on how this can be collected in your area. If they are unable to help, please contact your healthcare professional for advice.

New sharps bins are available for you to order on our online ordering platform here.

I am having trouble accessing or logging into the online ordering platform, where can I get help?

If you are having issues with our online ordering platform, including access problems, account or login difficulties, you should contact [email protected]

I have a question regarding my order, who should I contact?

If you have a question related to your order, please contact [email protected]
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Adverse Event Reporting

If you get any side effects, talk to your doctor, pharmacist or nurse. This includes any possible side effects not listed in the package leaflet. You can also report side effects directly via the Yellow Card Scheme at https://yellowcard.mhra.gov.uk or search for MHRA Yellow Card in the Google Play or Apple App Store. Any suspected side effects may also be reported to Pfizer medical information on 01304 616161. By reporting side effects, you can help provide more information to the safety of this medicine.